# Zoice

> Conversational AI for voice, chat and WhatsApp — AI agents for Indian businesses.
> Built by Zucol Services Private Limited, Gurugram, India.

Zoice deploys AI agents across phone calls, WhatsApp and web chat for sales, customer support, compliance monitoring, debt collection and customer retention, in 10+ Indian languages plus English, with Hinglish-native (Hindi-English code-mixing) responses.

## Key facts

- Channels: voice (phone calls), WhatsApp, embeddable web chat widget, SIP/BYOC, public REST API
- Languages: 10+ Indian languages — Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia — plus English, with Hinglish-native responses
- Pricing: ₹3.5 per voice minute on every plan, plus a monthly plan fee (Silver free, Gold ₹4,999/month, Diamond ₹8,999/month)
- Use cases: sales, customer support, compliance monitoring, debt collection, customer retention
- Company: Zoice, operated by Zucol Services Private Limited, incorporated 2018
- Primary market: India — headquartered in Gurugram, Haryana, in the Delhi NCR region
- Contact: info@zoice.ai, +91 86909 66647
- Website: https://zoice.ai

## What is Zoice?

Zoice is a B2B conversational AI platform built for Indian businesses. It gives teams a single workspace to design AI agents and deploy them across three channels simultaneously: phone calls, embeddable chat widgets, and WhatsApp — without rebuilding agents per channel.

Zoice is built specifically for India: it speaks the way Indian customers actually talk, with Hinglish-native responses, 10+ Indian language support, regional accent recognition, and integrations with India's telephony providers (Twilio, Plivo), payment infrastructure (Razorpay), and regulatory frameworks (TRAI-DLT).

## Channels

- **Voice (phone calls):** Inbound and outbound calling via Twilio and Plivo. Inbound routing by caller prefix, regex, language, keywords, or business hours. Smart outbound campaigns with retry policies and TRAI-DLT awareness.
- **WhatsApp:** Direct connection via Meta Cloud API — no BSP markup. Same agent definition as voice.
- **Chat widget:** Embeddable drop-in script with themed colors and an embed token. Live in minutes.
- **SIP / BYOC:** Bring your own carrier — register SIP trunks (UDP/TCP/TLS, digest or IP-allowlist auth, SRTP media encryption, codec preference, DTMF modes), manage DIDs bound to agents, and test trunks with a real OPTIONS probe.
- **Public API:** REST API with X-API-Key auth, an in-browser console, signed webhooks v2 with inspector and replayable dead-letter queue. cURL, Node, and Python snippets in-product.

## Voice Quality Features

- Background ambience: subtle office, café, or call-centre sounds layered in so calls never sound robotic
- Hinglish-native responses: natural Hindi-English code-mixing, not stiff translations
- Voice catalog: browse by gender, language, and provider; preview any text in any voice before choosing
- Voice/pitch/speed controls: per-agent sliders
- Voice quality score: each call graded on latency, interruptions, silence, talk balance, and STT confidence
- Latency profiler: per-turn STT → LLM → TTS waterfall

## Live Operations

- Live conversations console: real-time grid of all active conversations (voice, chat, WhatsApp) with streaming transcripts and p95 latency
- Whisper to agent: send a private instruction mid-call — agent adjusts on the next turn
- Human handoff: claim a conversation, take it over, release it back with full context
- Voice operator takeover: bridge a human operator into a live call as a third leg — bot muted, customer never re-dials
- Scheduled callbacks and follow-up sequences: cadenced retries with paginated multi-status filtering

## Agent Tooling

- Agent versioning + diff + rollback: every edit is a new version; compare versions side-by-side and roll back in one click
- A/B experiments: split traffic between two agent variants, compare quality and conversion, promote the winner
- Eval suites: bundle test cases and run nightly; catch regressions before customers do
- Prompt regression replay: replay last week's real conversations against a new prompt and see diffs
- Hybrid RAG with re-ranking: vector + keyword retrieval with an alpha slider; per-knowledge-base toggle
- LLM router: cost-aware model picker — cheap model for greetings, premium model for refunds
- Tool registry: versioned function tools with JSON-Schema specs and immutable history
- Personality presets: start from Professional, Casual, or Empathetic; LLM critiques your prompt

## Multi-Agent Orchestration

- Agent-to-agent handoff: triage agent transfers to a specialist mid-conversation with full context
- Sub-agent calling: call another agent like a function; parent resumes with the result
- Conversation graphs: visual flow builder — nodes are agents, edges are conditions
- Agent skills marketplace: wrap an agent as a reusable typed function; share within the org or publicly
- Supervisor pattern: one orchestrator picks the right specialist on every turn
- Workflow trace: unified tree of every turn, handoff, sub-agent call, and tool call with latency and cost per node

## Analytics & Customer Success

- Cost-per-conversation badges: every call, chat, and message tagged with its real cost
- Auto-summary and auto-tagging: every conversation gets a 5-bullet TL;DR and intent tags
- Funnel and drop-off analytics: greeting → qualified → booked, with sentiment heatmaps and Ask-Anything Q&A over your data
- NPS/CSAT surveys: end-of-conversation prompts, per-agent and per-channel
- Customer health scores: 0–100 per contact from recency, sentiment, NPS, and volume
- Churn risk alerts: fires automatically on big drops or 3 negative-sentiment talks in 7 days
- Journey timeline: every call, message, NPS response, and tag for a contact on one scrollable timeline

## Security & Compliance

- MFA + organisation security policy: TOTP enrolment, force-MFA across org, IP allowlist (CIDR), session limits
- Granular RBAC: custom roles, agent-scoped permissions, visual permission matrix
- SSO & SCIM: SAML/OIDC sign-in (Google, Okta, Azure AD) and SCIM 2.0 user provisioning
- Audit log + streaming: every config change, export, and role change with before/after diff and live streaming to SIEM
- Data residency: lock organisation data to a region; cross-region access detected and blocked
- Reliability dashboard and status page: success rate, p95 latency, webhook failure rate, breach detection
- Webhooks v2: HMAC-signed, exponential-backoff retries, dead-letter queue, webhook inspector
- Data retention and GDPR delete: per-resource retention windows, scheduled auto-purge, subject-level delete

## India-First Commerce

- GST-compliant invoicing: auto-issued on every payment, formatted ZOICE/YYYY-YY/NNNNN; CGST + SGST intra-state, IGST inter-state; PDF download
- Razorpay native top-ups: Diamond, Gold, or Silver plans — or one-time recharges via Razorpay-hosted checkout
- Auto-recharge: when the wallet drops below a set threshold, automatically top up
- Monthly statements: opening balance, recharges, spend, and closing balance emailed as PDF on the first of each month

## Pricing Tiers

- **Silver:** Free (default plan), Hindi + English, 2 concurrent calls, 5 standard voices, 3 question analysis, standard support (48hr SLA)
- **Gold:** ₹4,999/month, 6 languages, 15 premium voices, 10 concurrent calls, 5 question analysis, priority support (24hr SLA)
- **Diamond:** ₹8,999/month, 12+ languages, 25+ premium voices, 20 concurrent calls, 10 question analysis, dedicated CSM

Voice is billed at ₹3.5/min on every plan; paid plans are billed monthly. All plans include STT/TTS/LLM customizations, VAD, interruption handling, call logs, reports, and campaign dashboard. Payments via Razorpay. GST invoices auto-issued.

## Languages Supported

Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia, English — with Hinglish-native (Hindi-English code-mixing) responses. Voices across genders and languages with instant preview.

## Use Cases

- **Sales:** Outbound calling, lead qualification, objection handling, demo scheduling
- **Customer Support:** 24/7 inbound query resolution, human escalation with context
- **Compliance Monitoring:** Call auditing, TRAI/RBI/IRDAI compliance, audit trail generation
- **Debt Collection:** collection calls configured to follow the RBI Fair Practices Code, repayment negotiation
- **Customer Retention:** Churn signal detection, proactive retention offers, CRM-triggered outreach

## Company Information

- Company: Zoice (operated by Zucol Services Private Limited)
- Category: B2B SaaS, Conversational AI, Voice AI, WhatsApp AI, Chat AI
- Primary market: India
- Headquarters: Gurugram, Haryana — in the Delhi NCR region
- Service areas: Delhi NCR (Gurugram, Noida, Greater Noida, New Delhi, Faridabad, Ghaziabad), and customers across India
- Website: https://zoice.ai
- Email: info@zoice.ai
- Phone: +91 86909 66647
- Office: 1516, 18th Floor, AIPL Business Club, Sector 62, Gurugram, Haryana 122102, India
- LinkedIn: https://www.linkedin.com/company/zoiceai/

## Pages

- [Home](https://zoice.ai/) — channels, voice samples, live conversation demos, agent transfer, analytics, security, clients
- [Why Zoice](https://zoice.ai/why-zoice/) — platform features, differentiators, ROI stats
- [Platform](https://zoice.ai/platform/) — platform hub: every channel (voice, WhatsApp, web chat, SIP/BYOC) plus knowledge base RAG, analytics, integrations and language support
- [Voice](https://zoice.ai/platform/voice/) — AI phone calls: inbound answering, outbound campaigns, voice catalog & cloning
- [WhatsApp](https://zoice.ai/platform/whatsapp/) — WhatsApp Business via direct Meta Cloud API: templates, 24h window, send API
- [Web chat](https://zoice.ai/platform/web-chat/) — embeddable AI web chat widget: one script tag, brand theming, CORS allowlist
- [SIP / BYOC](https://zoice.ai/platform/sip/) — SIP / BYOC calling: bring your own carrier, SRTP, DID management
- [Knowledge base](https://zoice.ai/platform/knowledge-base/) — knowledge base (RAG): retrieval test bench, citations, hallucination detection
- [Analytics](https://zoice.ai/platform/analytics/) — AI summaries, sentiment, structured extraction, Ask-Anything analytics
- [Trust and security](https://zoice.ai/security/) — Trust Center: MFA, RBAC, SSO/SCIM, audit logs, retention, DPDP consent, PII redaction, VAPT program
- [Customers](https://zoice.ai/customers/) — customer logos and deployment stories (ClearTax, Kaushgar Setu, and more)
- [Contact](https://zoice.ai/contact/) — contact form, email, phone, office address
- [Solutions](https://zoice.ai/solutions/) — solutions hub: the five use cases — sales, customer support, compliance monitoring, debt collection and customer retention
- [Sales](https://zoice.ai/solutions/sales-use-case/) — sales automation with AI voice and chat agents
- [Customer support](https://zoice.ai/solutions/support-use-case/) — customer support automation across voice, chat, WhatsApp
- [Compliance](https://zoice.ai/solutions/compliance-use-case/) — compliance monitoring and audit automation
- [Debt collection](https://zoice.ai/solutions/collection-use-case/) — debt collection automation
- [Customer retention](https://zoice.ai/solutions/retention-use-case/) — customer retention automation
- [Pricing](https://zoice.ai/pricing/) — Silver, Gold, Diamond plans with Razorpay and GST invoicing
- [Integrations](https://zoice.ai/integrations/) — Twilio, Plivo, WhatsApp, SIP/BYOC, Razorpay, Salesforce, HubSpot, Pipedrive, Slack
- [Language support](https://zoice.ai/language-support/) — 10+ Indian languages, Hinglish, voice catalog with instant preview
- [Vocal for Local](https://zoice.ai/vocal-for-local/) — Indian company, Indian team, data stored in India, INR pricing, and real call scenarios from Delhi NCR (Gurugram, Noida, Delhi, Faridabad, Ghaziabad) and across India
- [Blog](https://zoice.ai/blog/) — technical blog: conversational AI, voice AI, LLM engineering
- [About us](https://zoice.ai/about-us/) — company background, team, and mission
- [Terms of service](https://zoice.ai/terms-of-service/) — terms of service
- [Privacy policy](https://zoice.ai/privacy-policy/) — privacy policy

## Frequently Asked Questions

Q: What is Zoice?
A: Zoice is a conversational AI platform for Indian businesses that automates phone calls, chat, and WhatsApp conversations in 10+ Indian languages — covering sales, customer support, compliance, debt collection, and retention.

Q: Does Zoice support WhatsApp?
A: Yes. Zoice connects directly to WhatsApp via the Meta Cloud API — no BSP markup. The same agent that handles voice calls also answers WhatsApp messages.

Q: Does Zoice have a chat widget?
A: Yes. Zoice provides an embeddable chat widget — a drop-in script with themed colors and an embed token. It can go live on any website within minutes.

Q: Which Indian languages does Zoice support?
A: Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia, and English. Hinglish (natural Hindi-English code-mixing) is natively supported.

Q: What telephony providers does Zoice work with?
A: Zoice has native integrations with Twilio and Plivo. It also works with any SIP-compatible telephony provider via BYOC trunks with SRTP encryption and OPTIONS-probe testing.

Q: Can the AI transfer a conversation to a human or another agent?
A: Yes. Built-in transfer tools route conversations to specialist AI agents based on natural-language trigger scenarios (transfer_agent) or to a human phone number with an optional announcement (transfer_number). Supervisors can also whisper private instructions, take over chats, or join live calls.

Q: What are the pricing tiers?
A: Silver (free, the default plan), Gold (₹4,999/month), and Diamond (₹8,999/month), all billed monthly. Voice is ₹3.5/min on every plan. All payments are via Razorpay with GST-compliant invoicing.

Q: Does Zoice issue GST invoices?
A: Yes. GST-compliant invoices are auto-issued on every payment with CGST + SGST for intra-state and IGST for inter-state transactions, available as PDF download.

Q: How does Zoice handle security and compliance?
A: Zoice includes MFA, granular RBAC, SSO (Google, Okta, Azure AD), SCIM 2.0, full audit log with SIEM streaming, data residency controls, and GDPR delete-my-data tooling.

Q: Can I A/B test different agent configurations?
A: Yes. Zoice has built-in A/B experiments that split traffic between two agent variants, compare quality and conversion metrics, and let you promote the winner.

Q: Does Zoice support multi-agent orchestration?
A: Yes. Agents can hand off to specialists mid-conversation, call sub-agents like functions, and be composed into workflows using a visual conversation graph builder.

Q: Where is Zoice located?
A: Zoice is headquartered at AIPL Business Club, Sector 62, Gurugram, Haryana 122102 — in the Delhi NCR region. Contact: info@zoice.ai or +91 86909 66647.

Q: Does Zoice work with businesses in Delhi NCR?
A: Yes. Zoice is based in Gurugram and works with businesses across Delhi NCR — Gurugram, Noida, Greater Noida, New Delhi, Faridabad, and Ghaziabad — as well as customers across India.