From TOTP MFA and SAML/OIDC SSO to per-data-class retention, on-call consent capture, and recording redaction that runs before transcripts touch storage — this is how Zoice protects your customers' data at every layer.
Control who gets in, what each role can touch, and how long a session lives — set once at the organisation level.
Enrol in seconds with a QR code in any authenticator app — with one-time backup codes for a lost device.
Force MFA for every member, restrict sign-ins with an IP allowlist, and cap session length across the org.
Compose roles from a permission catalog — page-level permission gates hide anything a role can't act on.
Bring Okta or Azure AD — Zoice serves SP metadata so identity-provider setup is copy-paste.
Issue SCIM provisioning tokens so your IdP creates, updates, and deactivates Zoice users automatically.
Every action your team takes is recorded, diffable, and streamable into your own tooling.
Every org action is recorded and filterable by action, resource, actor, and date range.
Click any audit row to see exactly what changed — the before and after of every update, side by side.
Stream audit events to external sinks like your SIEM — a delivery inspector shows what was sent and whether it landed.
Retention, deletion, residency, and exports built for GDPR and DPDP workflows.
Separate windows for conversations, recordings, and audit logs — auto-purge enforces them, and manual purges report exact deletion counts.
Erase by phone number or session ID — choose delete, or mask to redact PII while keeping aggregates for reporting.
Choose the region where your organisation's data is stored.
Share conversation exports outside the platform with PII already redacted in the PDF.
One-click SOC 2-ready and GDPR compliance bundles — evidence collected and packaged for your auditor.
Compliance isn't a report you run later — it happens live on the call, before data ever reaches storage.
Outbound calls capture an explicit yes/no consent in the first 5 seconds, recorded against the call.
Selectable patterns — Aadhaar, PAN, OTP — are redacted before transcripts ever touch storage.
Flags agent responses that aren't grounded in your knowledge base, so reviewers can catch drift early.
Grounded answers cite the knowledge-base source they came from — every claim is traceable.
Secrets, media, and payloads are encrypted or signed at every hop.
WhatsApp and Slack tokens are encrypted at rest and never displayed again after you save them.
SIP passwords are never returned by the API — set them, use them, never read them back.
Call media is encrypted with SRTP, negotiated via SDES or DTLS.
Every webhook payload is signed so you can verify it came from Zoice — with built-in signing-secret rotation.
Traffic between your browser, our APIs, and your integrations travels over TLS.
Zoice runs recurring vulnerability assessment and penetration testing across the application and its APIs.
A regular VAPT program probes the platform the way an attacker would — not just automated scans.
Testing spans the web application and its APIs — the same surfaces your team and your customers touch.
Security testing runs as an ongoing program, so new releases keep getting the same scrutiny.
Third-party certification details will be published on this page once a certificate is issued.
Found something that doesn't look right? We want to hear about it — security reports go straight to the engineering team.
info@zoice.aiInclude clear reproduction steps and the affected endpoint or page.
Don't access, modify, or retain data that isn't yours while testing.
Give us reasonable time to remediate before any public disclosure.
From SSO and audit-log streaming to retention windows and consent capture — we'll map every control on this page to your compliance requirements.