Zoice answers calls, WhatsApp messages, and web chats in 10+ Indian languages — pulling answers from your own help docs with hallucination-checked citations, and escalating complex cases to humans with full context attached.
Order status with a cited KB answer
Where is my order #58213? It was supposed to arrive yesterday.
Checking now… Order #58213 is out for delivery today before 7 pm. The courier attempted delivery yesterday at 6:12 pm but couldn't reach you.
And if I miss it again today?
After two missed attempts your parcel waits at the local hub for 5 days for self-pickup — per our Shipping & Delivery policy [Source: Delivery FAQ §3]. Want me to reschedule for after 6 pm instead?
Yes, after 6 please.
Done — rescheduled for today after 6 pm. You'll get a confirmation SMS shortly. Anything else I can help with?
Every knowledge-base answer is hallucination-checked against your documents before it is sent.
Support quality collapses exactly when the most customers are watching.
Sale days and outages triple inbound volume overnight. Hold times balloon, and satisfaction drops exactly when it matters most.
Order status, refund timelines, password resets — repetitive queries consume the agent hours that complex cases actually need.
Customers don't stop having problems at 6 pm. Every after-hours query becomes a frustrated morning backlog.
Customers repeat their issue from scratch at every handoff — the fastest way to turn a problem into a complaint.
Your knowledge base does the answering — humans handle only what truly needs them.
Upload help docs, policies, and FAQs. Every answer is hallucination-checked against your sources and cited — the agent never improvises policy.
One agent brain answers your phone line, WhatsApp number, and website widget — same knowledge, same tone, 24/7.
transfer_agent escalates with the transcript and AI summary attached. Supervisors watch from the live console and can whisper to the AI or take over instantly.
AI summaries, sentiment, and CSAT scores land on every ticket. Ask Anything analytics answers questions like "what drove yesterday's complaints?" in plain English.
Six capabilities that shrink the queue without shrinking quality.
Answers come from your documents, with citations. If the knowledge base doesn't cover it, the agent says so and escalates instead of guessing.
Voice, WhatsApp, and web chat run on the same brain — a conversation can start on a call and finish on WhatsApp without losing the thread.
Supervisors monitor conversations in real time, whisper guidance to the AI mid-call, or take over the conversation entirely.
transfer_agent hands complex cases to humans along with the transcript and AI summary — customers never repeat themselves.
Every interaction is summarised, scored for sentiment, and logged automatically — no after-call work.
Track satisfaction on every conversation and interrogate your entire support history in plain English.
27%
CSAT improvement
56s
lower average handle time
Connect your knowledge base and go live on voice, WhatsApp, and web chat with one agent brain.