Zoice connects straight to Meta's WhatsApp Cloud API — no BSP middleman, no per-message markup. The same agent brain that answers your phone calls replies on WhatsApp: approved templates, OTPs, and free-text conversations inside the 24-hour window.
Your Business
WhatsApp Business · your own number
Free-text AI replies inside the 24-hour customer-service window — templates re-open it after that.
No BSP onboarding queue, no sandbox detour. You bring your own Meta WhatsApp Business number and Zoice does the rest.
A guided wizard walks you through your Meta phone_number_id and access token. Credentials are tested live against Meta before anything is saved, WABA auto-discovery finds your WhatsApp Business Account, and tokens are encrypted at rest.
Point Meta's webhook at Zoice using the generated verify token. Every inbound payload is authenticated with X-Hub-Signature-256 signature verification, so spoofed messages never reach your agent.
Every inbound message routes to the AI agent you choose — the same agent brain that handles your voice calls and web chat, with the same knowledge base and tools.
Send Meta-approved templates — including AUTHENTICATION/OTP templates — with placeholder parameter forms fetched live from Meta, plus free-text AI replies inside the 24-hour customer-service window.
Everything between Meta's Cloud API and your AI agent — handled, verified, and documented.
The connection wizard validates your phone_number_id and access token live against Meta — including the verified name and quality rating — before saving. Tokens are encrypted at rest, with one-click token rotation when you need it.
Your approved templates are fetched live from Meta, and every {{placeholder}} gets its own parameter form — including AUTHENTICATION/OTP templates for one-time passcodes.
Free-text AI replies run inside WhatsApp's 24-hour customer-service window, and each number gets its own session_max_minutes setting — anywhere from 1 to 720 minutes.
Webhook setup uses a verify token handshake, and every inbound payload is checked with X-Hub-Signature-256 signature verification before it touches your agent.
Trigger messages from your own systems: POST /api/v1/whatsapp/send authenticated with an X-API-Key header, documented with copy-paste cURL, Node, and Python snippets.
The agent answering WhatsApp is the same one on your voice line and web chat — same knowledge base, same tools. Campaigns and follow-up sequences can include WhatsApp steps.
Most WhatsApp tools resell Meta's API through a BSP and add a markup on every conversation. Zoice doesn't.
Send template message
Templates fetched live from Meta
Template
Parameter {{1}}
Parameter {{2}}
Preview
AUTHENTICATION / OTP templates supported
SendZoice talks directly to Meta's WhatsApp Cloud API. The number, the WhatsApp Business Account, and the Meta relationship stay yours.
Because there is no business solution provider in between, you pay Meta's conversation rates directly — nothing stacked on top per message.
Connect an existing Meta WhatsApp Business number with the guided wizard, rotate tokens any time, and keep full control of your channel.
Zoice bills for the AI conversation layer only — see pricing for plans.
The agent answering on WhatsApp can pick up the phone and reply on your website too.
Connect your Meta WhatsApp Business number, route messages to an AI agent, and go live — direct Cloud API, no BSP markup.