Zoice captures consent at the top of the call, redacts PII from transcripts automatically, and checks 100% of conversations against your mandatory disclosures — so audit prep becomes an export, not a quarter-long project.
Consent capture with PII redaction
Hi, this is the virtual assistant for your bank's service desk, calling on a recorded line. Do I have your consent to continue and to process your request today? You can ask for a human at any point.
Yes, that's fine — go ahead.
Thank you — your consent has been recorded. To locate your account, could you confirm your registered mobile number?
It's 98●● ●●● ●●● [PII redacted]
Verified. I've raised your card-block request — reference CB-2847. You'll receive an SMS confirmation within a few minutes.
Consent capture is DPDP-ready for India and supports TCPA-style consent for outbound calling.
Risk hides in the 98% nobody listens to.
Human teams audit 1–2% of calls. A skipped disclosure in the other 98% surfaces months later — as a complaint or a notice.
If a customer disputes ever agreeing, can you produce the exact moment of consent — timestamped, for that specific call?
Card numbers, OTPs, and addresses sit in plain text across recordings and logs — every transcript a potential data incident.
Pulling evidence for a regulator or an enterprise security review means weeks of manual collation across systems.
Controls run inside the conversation itself — not as an after-the-fact review.
The agent asks for consent up front and records the response with a timestamp before proceeding — DPDP-ready for India, TCPA-style for outbound campaigns.
Phone numbers, card details, and OTPs are masked in transcripts and logs the moment they're spoken — before anyone downstream can see them.
Mark mandatory disclosures as objectives, and every single conversation — not a sample — is checked for whether they were met.
SOC 2-ready compliance export packs, GDPR data tooling for retention and delete-my-data requests, and Ask Anything queries like "show calls missing the disclosure last week."
Six capabilities that turn compliance from a project into a property of the system.
Consent requested, recorded, and timestamped inside the conversation — retrievable per call, per customer. TCPA-style consent for outbound.
Sensitive data is masked in transcripts, summaries, and logs by default — not as an afterthought.
Objectives tracking checks every call against your disclosure checklist. No sampling, no blind spots.
Compliance evidence bundles you can hand to an auditor or an enterprise security team without a scramble.
Configurable retention windows and delete-my-data workflows keep your data footprint as small as your policy requires.
Query your entire conversation history in plain English: "Which collection calls last month skipped the recording disclosure?"
100%
of conversations monitored
Consent on record, PII redacted, and every conversation checked against your disclosures.