Vocal for Local

Made by Indians, for the way India actually talks

Zoice is an Indian company, built by an Indian team, with your conversations stored in India. Not a foreign voice AI platform with Hindi bolted on — a platform designed from the first line of code for regional languages, Indian accents, and the scenarios your customers actually put you in.

  • Headquartered in Gurugram, NCR
  • Indian team
  • Data stored in India
  • 11 Indian languages
Get startedSee NCR scenarios
Local vs Imported

Why foreign voice AI struggles in India

Not because the technology is bad — because it was designed for a different country, and the gaps show up on exactly the calls that matter most.

Language

Imported solution

English-first prompts machine-translated at runtime, so tone and honorifics come out wrong.

Zoice AI

A separate system prompt and native voice per language, written for that audience — not converted from an English script.

Accents

Imported solution

Speech models trained mostly on Western English struggle with Indian accents and drop words.

Zoice AI

Models tested against diverse Indian voices, with code-switching recognition that follows Hinglish mid-sentence.

Compliance

Imported solution

Consent flows designed for GDPR or TCPA, with DPDP handled as an afterthought.

Zoice AI

DPDP-ready consent captured in the first 5 seconds of outbound calls, plus Aadhaar, PAN, and OTP redaction before storage.

Data

Imported solution

Recordings and transcripts stored overseas, under someone else's jurisdiction.

Zoice AI

Conversations, recordings, and audit logs stored in India, with retention and purge jobs running in-region.

Pricing

Imported solution

USD billing with forex swings and conversion markup on every invoice.

Zoice AI

Transparent INR pricing built for Indian budgets, with inbound and outbound both covered.

Support

Imported solution

Tickets answered in a timezone twelve hours away, by people who have never heard your customers.

Zoice AI

An Indian team in your timezone who speak the languages your agents speak.

Custom Scenarios

Built for situations that only happen in India

Language support is table stakes. What matters is whether the agent handles the call the way it actually goes — accents, mid-sentence switches, honorifics, and compliance rules written for this country.

Delhi NCR

Our team sits in Gurugram, so these are the calls we hear most often — across fintech, BPO, healthcare, manufacturing, logistics, and education inside the NCR belt.

  • Fintech & BFSIGurugram, Haryana

    Support calls that survive a language switch mid-dispute

    English ⇄ Hindi

    The situation: A Gurugram fintech's support line takes failed-transaction calls from across NCR. Customers open in polished English, then drop into Hindi the moment they get frustrated — and a model tuned on Western English starts dropping words exactly when the call matters most.

    What Zoice does: Code-switching recognition transcribes each span in the language it was spoken, so the agent follows the customer instead of forcing them back to English. Disputes it cannot close hand off to a human with the full transcript attached.

    Escalations arrive with context, not from scratch.

  • BPO & ITeSNoida, Uttar Pradesh

    A new client campaign live without a hiring cycle

    Hindi, English + regional

    The situation: A Noida BPO runs first-line support for several national brands and takes calls from every state — each with its own accent. Onboarding headcount for a new client takes weeks, and quality drops every time attrition spikes.

    What Zoice does: One agent definition per client, versioned with diff and rollback, tested against diverse Indian voices before launch. Eval suites run nightly so a prompt change never silently regresses a live campaign.

    New campaigns start in days, not hiring cycles.

  • Healthcare & DiagnosticsNew Delhi

    Appointment and report calls elderly patients actually complete

    Hindi, Punjabi, English

    The situation: A Delhi diagnostic chain confirms appointments and tells patients when reports are ready. Many are elderly, prefer Hindi or Punjabi, and hang up on anything that sounds like a recorded telemarketing blast.

    What Zoice does: A separate system prompt and native voice per language — written for that audience rather than translated from English at runtime — with pacing and honorifics that read as a person calling, not a broadcast.

    Fewer no-shows and fewer uncollected reports.

  • ManufacturingFaridabad, Haryana

    Dispatch confirmations from a noisy shop floor

    Hindi (Haryanvi accent)

    The situation: A Faridabad auto-components supplier chases purchase-order and dispatch confirmations from dealers who answer next to running machinery, in Haryanvi-inflected Hindi, and cut in before the sentence finishes.

    What Zoice does: Voice activity detection and interruption handling keep the turn-taking natural on a noisy line, accent coverage keeps the transcription honest, and business-hours routing means calls land inside working shifts.

    Confirmations closed on the first attempt.

  • Logistics & 3PLGhaziabad, Uttar Pradesh

    Delivery windows confirmed before the truck leaves

    Hindi, English

    The situation: A Ghaziabad 3PL confirms delivery windows and reattempts failed drops across NCR. Consignees answer mid-traffic and give one-word replies, and a missed confirmation call becomes a second failed delivery the next morning.

    What Zoice does: Short turn-taking suited to a two-second answer, retry policies with scheduled callbacks, and a WhatsApp follow-up through the same agent when the call is not picked up.

    Fewer reattempts per successful delivery.

  • EducationGreater Noida, Uttar Pradesh

    Admission season enquiries answered the same day

    Hindi ⇄ English

    The situation: An NCR institute fields thousands of admission enquiries in a two-week window. Parents call in Hindi asking about fees and hostel, students follow up in English about eligibility — often on the same number, minutes apart.

    What Zoice does: Inbound routing picks the language on pickup, knowledge base chunks are tagged per language so fee and eligibility answers come back in the language the question was asked, and anything counselling-related transfers to a human.

    Every enquiry answered inside peak week.

Across the rest of India

The same agent definition travels. These are live patterns from other regions, each turning on a detail a generic platform would miss.

  • D2C & RetailPune, Maharashtra

    Order confirmation that switches language mid-call

    Marathi → Hindi

    The situation: A Pune customer picks up expecting Marathi, then switches to Hindi halfway through because that's how they actually talk.

    What Zoice does: Code-switching speech recognition transcribes each span in the language it was spoken, and the agent follows the customer instead of forcing them back.

    Confirmed orders without a human callback.

  • NBFC & LendingTier-3 Bihar

    Collections calls that stay compliant from second one

    Hindi (regional accents)

    The situation: An EMI reminder to a borrower in tier-3 Bihar, spoken with a regional accent that generic ASR mis-transcribes.

    What Zoice does: Models tested against diverse Indian accents, with DPDP-ready consent captured as a clear yes/no in the first 5 seconds and recorded against the call.

    Higher recovery rates with a clean audit trail.

  • HealthcareKochi, Kerala

    Appointment reminders with honorifics intact

    Malayalam

    The situation: A Kochi clinic reminding elderly patients — where addressing someone incorrectly ends the conversation before it starts.

    What Zoice does: A separate system prompt per language, not a runtime translation, so tone and honorifics are written by someone who speaks the language.

    Fewer no-shows, no complaints about rudeness.

  • InsuranceChennai, Tamil Nadu

    Renewal calls in true Hinglish

    Tamil ⇄ English

    The situation: A Chennai policyholder asks about premium amounts in English but explains their problem in Tamil, all in one sentence.

    What Zoice does: The agent handles the flip without restarting, and knowledge base chunks are tagged by language so the answer comes back in the language the question was asked.

    Renewals closed on the first call.

  • Real EstateBengaluru, Karnataka

    Site-visit booking across a multilingual metro

    Hindi, Kannada, English

    The situation: A Bengaluru project fielding enquiries from buyers who each expect a different language on pickup.

    What Zoice does: One agent carries a native voice per language — no separate agent builds, no duplicated setup, and you preview each voice before going live.

    One campaign covering the whole city.

  • BFSI & RegulatedPan-India

    Aadhaar, PAN and OTP scrubbed before storage

    All languages

    The situation: Customers read out Aadhaar and PAN numbers on calls that are recorded and transcribed.

    What Zoice does: Recording redaction strips Aadhaar, PAN, and OTP patterns before transcripts reach storage — and that storage is in India.

    Sensitive identifiers never leave the country.

Your scenario not listed? Every agent is configured per language with its own prompt, voice, and knowledge — so custom flows are setup, not engineering work.

Coverage

One agent carries all eleven

You are not building a separate bot per language. A single agent holds a native voice and its own system prompt for each of these, and inbound routing picks the right one when the call connects.

  • हिन्दीHindi
  • বাংলাBengali
  • ਪੰਜਾਬੀPunjabi
  • తెలుగుTelugu
  • मराठीMarathi
  • தமிழ்Tamil
  • ગુજરાતીGujarati
  • ಕನ್ನಡKannada
  • മലയാളംMalayalam
  • ଓଡ଼ିଆOdia
  • EnglishEnglish (India)
Hear the voicesHow voice calling works
Provenance

Four things you can check before you sign

Not a flag on a landing page. Where the company is registered, who builds the product, where your conversations are stored, and which currency you are billed in.

  • An Indian company

    Registered and operating in India — not a foreign platform with a sales office here.

  • Built by an Indian team

    Designed, engineered, and supported by people who speak the languages your customers speak.

  • Your data stays in India

    Conversations, recordings, and audit logs are stored in India, with retention and purge jobs running in-region.

  • Priced in rupees

    Transparent INR pricing with no forex surprises and no currency-conversion markup on your bill.

Questions we get asked about being local

Put an Indian voice on your next call

Built in Gurugram, deployed across Delhi NCR and the rest of India — in the languages and accents your customers already use.

Get startedTalk to us