Five conversations worth automating first

Five: sales, customer support, compliance monitoring, debt collection, and retention. Each is the same platform configured for a different conversation — the prompts, knowledge, and compliance rules change, the infrastructure does not.

Zoice handles the majority of common, repetitive support queries autonomously — typically 60–80% of inbound volume. Complex or sensitive cases are escalated to human agents with full call context transferred, and Zoice operates around the clock with no downtime, no shift gaps, and no wait queues.

Yes. Zoice is configured to follow the RBI Fair Practices Code for debt collection — including approved calling hours, prohibited harassment language, and mandatory disclosure scripts. Within parameters you define, the agent can also offer and negotiate EMI breakdowns, settlement offers, and payment date commitments, and sync the agreed terms back to your collections system.

Zoice is used for TRAI compliance, RBI fair practice codes in collections, IRDAI disclosure requirements in insurance, and internal policy compliance monitoring across industries. Every call is monitored against your compliance script, deviations are flagged in real time, and timestamped transcripts and downloadable audit reports are produced for each call.

Yes. Zoice integrates with HubSpot, Salesforce, and Pipedrive, and a generic CRM webhook delivers structured call data to any other system — call outcomes, transcripts, and recordings sync automatically after each call. Retention calls can be triggered from churn signals you define, such as reduced product usage, missed renewals, support escalations, or competitor mentions.

Sales, support, and retention agents run across AI phone calls, WhatsApp, and web chat; collections runs on voice and WhatsApp; and compliance monitoring applies to the conversations those agents have. All of it works in 10+ Indian languages — Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, and Odia — plus English.